FAQ

General Contacts / Connections Communities / Discussions Library / Resources

General | Top

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to the ACMP main site. If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.  Learn more about updating your Profile.  

Q: Why isn't my profile information updating on ACMP Connect?

A: Some of the demographics on your profile - like your email and contact details, and Industry, Language and My Chapter - are pulled from the profile details you enter on the main ACMP site. These fields will take up to 30 minutes to sync after you've updated them in the main ACMP site portal. You may also sign out of ACMP Connect and back in after you've made the updates to see your changes reflected.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.  You will see all your information on your own profile, but your Privacy Settings will be obeyed when others view your profile.  Learn more about updating your Privacy Settings.

Q: How do I remove a social network from my profile?

A: You can link to your social networks like Facebook and LinkedIn using the "Actions" button under "Social Links" on My Profile.  If you've added a social network link that you'd like to remove, press the "Actions" button again and select the social network from the list that you'd like to remove.  Remove your link from the dialog box and select "Save."  The social network icon should disappear from the Social Links section on your profile.  


Contacts / Connections | Top

Q: How do I find other members?

A: Click the “Network" or "Member Directory” link found in the main navigation bar.  Use the Directory “Advanced Search” tab to search for members by:
  • First Name
  • Last Name
  • Company Name
  • Country
  • Industry
  • Chapter 
  • CCMPTM Certified

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.


Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities / Discussions | Top

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other members.

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

Q: How do I join/subscribe to a community and the affiliated discussion group?

A:  Click on “Communities” in the main navigation and click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
If you are a member of multiple communities, you can choose to include all or some of your communities' activity in a Consolidated Digest, which delivers selected community activity updates in a single email.  Click here to learn more about managing your Community Notifications.  

You can also control the other ACMP Connect emails you receive - such as emails from community administrators and those resulting from peer-to-peer interactions - by navigating to your profile, choose the "My Account" tab and selecting "Email Preferences." 

Important note: these settings control your email preferences for ACMP Connect only.  You ACMP Communications settings are separate and can be set here.     

Q: How do I leave a community or unsubscribe from a discussion?

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of communities to which you’ve subscribed.  To remain in a community but no longer receive email notifications from the community's discussions, choose "No Email" in the Discussion Email column and/or uncheck the Consolidated Digest options.  To leave a community completely, click the community name to navigate to that community, then select the "Settings" button and press "Leave Community."  Click here to learn more about managing your Community Notifications. 

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply" drop-down).  We recommend replying to the sender for simple comments like “me too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Go to “Engage" > “Start a Discussion.” From an email (HTML version) for a particular discussion forum, you can use the “Start New Discussion Online” link located at the top of the discussion email.

Q: Where do I find my saved Drafts?

A: Visit My Profile and use the "My Contributions" drop-down menu to select "List of Contributions." This will show all contributions you've made to the community. Click the drop-down next to "View all items" and select "View draft items" to see your draft items only. Click "Edit Draft" to open the draft, where you can edit, save, post, schedule or delete it.


Q: How do I edit my posts?

A: You can edit posts that you've contributed to the community by selecting the drop-down arrow next to the Reply button on your post and choosing Edit.  Make the desired edits and choose Save.  

Q: Can I delete my post?

A: You cannot delete a post you've contributed to a discussion forum.  This is designed to keep the integrity of a threaded discussion intact.  You may Edit your post as desired by following the steps above.  If you require that your post be removed from the community, use the drop-down arrow next to the Reply button on your post and choose "Mark as Inappropriate." Doing so will open a dialog box asking for the reason you're marking the post - use this text box to indicate that you'd like your post removed.  Submitting this will move the post from the discussion forum into a moderation queue, and a site moderator can assist with removing the post.  

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: I’m not receiving email messages from the community. How do I fix this?

A: If you are set up to receive email messages from the community via your "My Profile" > "My Account" > "Email Preferences" settings, but not receiving them, you may need to add the community domain to your allowlist. 

For email providers like Yahoo!, Gmail, or Hotmail, please add the following to your address book, contacts list, or safe senders list: DoNotReply@connectedcommunity.org and Mail@connectedcommunity.org.

If you use an employer- or organization-based email address, ask your IT department or vendor to add the following domains and IP addresses to your IP address allowlist:

  • connectedcommunity.org
  • mail.connectedcommunity.org
  • 54.240.14.78
  • 54.240.14.79
  • 54.240.14.80
  • 54.240.14.31
  • 54.240.14.32
  • 54.240.14.106
  • 54.240.14.216
  • 54.240.14.217
  • 54.240.14.218
  • 54.240.14.219
  • 54.240.14.220
  • 54.240.14.221

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, use the facets provided on the left-hand side of the Search results page.

Q: How do I see a listing of all of the posts to a specific Community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.