Hi Jeffrey, I would try partnering with a product owner if possible as they tend to know both the technical and business sides. Try to use the feature (what was delivered), benefit (how it helps the user), why it matters (what business problem does ...

Hello Jeffrey, Interesting question. I have experienced that situation often in the past as I was working directly under the IT Department and one of my job was to translate and embellish these technical notes into something more concrete, more ...

Hello Change Tribe! My organization recently stood up a CMO. We've had discussions around the challenges of how to best communicate new enhancements for a project that is post go live. Scenario - The project went live a few weeks ago. IT continues ...

This article talks about that c hange is everywhere-and it's exhausting. Employees face ten major change programs a year, yet engagement and trust in leadership are falling. How can leaders reinvent their approach to drive adaptation without burning ...

Great points everyone! Tanya, I can especially relate on the importance of data analytics + visualization and the realities of navigating academic bureaucracy. In my experience in higher ed, one of the most underestimated capabilities is having a consistent, ...

Thank you, Christy! Yes, this is helpful. ------------------------------ Sandy Abel ------------------------------