This is a doozie Leslie! We are moving faster than ever thanks to AI and digital transformation coupled with the demand of cost optimization and speed to market. On top of that employers must maintain a healthy workplace culture to help avoid employee burnout or attrition - which also affects the bottom line. Not easy!
This is where change practitioners can help connect all the dots in all the areas with a human lens. Companies mature enough to understand that crucial piece - the humanness of business - will fare much better in the long run and ensure more sustainable change and thereby cost reduction.
The key is to be brought in early in the planning stages, armed with enough understanding of the technology, the business, and the people in it to know what will fly and what will flounder. Not saying we need to be experts in everything, but if change practitioners are part of the initial "scouting party" we can uncover and report out on some potential prizes and pitfalls that we can either lean into or help mitigate - thereby making the transition less painful for the people and be more profitable. Then we stay on to help facilitate the change as it happens and stay on past the project end date to assist with hypercare for additional support and positive employee experience.
I'm sure there are plenty of other ideas or experiences to share here - hope to see them!
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Dawn Feltner
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