Thank you Mike. That's a simple but powerful question that can reveal so much about when value is realized from the impacted stakeholder's view. Thanks for sharing! ------------------------------ Nina Blassengale Principal, Crossing Change Washington, ...

I often find post go-live surveys to be helpful in gathering sentiment and indicators of whether the change has stuck. I also think it's important to maintain a relationship with you key stakeholders and periodically check in with the simple question ...

Dear ACMP fellows, I would greatly appreciate hearing your perspective on the human dynamics behind a large ERP transformation. Here is the scenario: The organisation is currently implementing a new ERP system as part of a global program. The ...

Steven, thank you! I love how your ideas treat people like people, using small, human acknowledgements to restore energy, agency, and psychological safety. I appreciate how your unconventional suggestions-proper goodbyes, a clear "Are‑We‑Sure?" voice, ...

Christy, thank you for sharing such a thoughtful, human-centered approach. I really appreciate how inclusive your efforts were - from the open live call that anyone could join, to the anonymous polls, to the small‑group conversations that gave people ...

Thank you Tammie. Like you said, operationalizing lessons learned is they key to continuous improvement. Doing something with what you've learned is the way to promote change, otherwise, lessons learned mean nothing. Thanks for sharing! ------------------------------ ...