Hi Lori, I tend to believe that change management brings with it the role of broker of trust. So I totally agree with it, it's also great to develop tools that test exactly how each change was delivered. This can be stakeholder feedback and ...

Thanks for sharing the book details! I've added it to my CM reading list! Sounds like just what some of us need. ------------------------------ Zaneta Morison ------------------------------

Thank you @Sarfraz Ahmed . Yes indeed. ------------------------------ Emeldine King Njoya CCMP® | Prosci® | MoP Candidate ------------------------------

I work for a major university in the Northeast, where I lead transformation initiatives for digital service and product management. Most of the program and project initiatives my organization is responsible for managing are related to IT Service Management ...

Amanda, One of the challenges organizations face in change management is finding the right words to express their vision. Crafting a memorable and engaging phrase or statement can be difficult, but it's an important step in ensuring everyone feels ...

Hi Amanda! Great question!! I think we've all battled the war of words, trying to find something that sticks without having to constantly explain the "why" and the "what." If the goal is something simple, repeatable, and clearly not just training ...